Customer Service Specialist

Run It Once Poker, established in 2016, was founded with an idea to provide a legitimate alternative for online poker enthusiasts, distinguished by respect for the community and a commitment to the health of the poker ecology.

We are looking for motivated Customer Service Specialists with a positive can-do attitude to join our team in Malta.

You will:

  • Respond to customer queries via email, providing fast, accurate, thorough and personalized responses.
  • Offer support and assistance second to none in quality, while going the extra mile to ensure customer satisfaction.
  • Provide general account management assistance to customers.
  • Make clear account or email comments explaining the research done or actions taken.
  • Handle customer complaints and resolve them to the best of your ability.
  • Troubleshoot all queries before escalating.
  • Liaise with colleagues from your Team and other Departments when required.
  • Ensure that all customers have a positive experience.
  • Inform customers about current promotions.
  • Escalate issues impacting the customers accurately and in a timely manner to assist in improving their experience.
  • Escalate critical and non-critical site and internal tools issues.
  • Stay fully up-to-date with all of the company's guidelines, policies and procedures.
  • Report mistakes and suggest improvements to templates, policies, procedures and website.
  • Help with testing the software, reporting any bugs or possible improvements.
  • Work in shifts including weekends and public holidays, as required.

You have:

  • The right to live and work in the EU.
  • A good understanding of the online poker industry.
  • A very customer-friendly attitude.
  • Excellent trouble-shooting skills.
  • Excellent written English.

It’s good to know:

  • Experience in Customer Service.
  • Poker playing experience.
  • Additional language(s).

Interested?

Join us.

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